We accept all major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, KUVRD gift cards and Sezzle.

Sezzle is a leading buy now, pay later tool, it allows you to split your entire online purchase into 4 interest-free payments, over 6 weeks with zero impact to your credit. You will see Sezzle listed on our product pages, and it will show as a payment option at checkout.

Sezzle is available only in CAD and USD currencies. Note that once you have completed your order using the Sezzle payment option, Sezzle handles all questions about instalments or payments. If you are a Sezzle customer you can log into your account at Sezzle.com.

We don't offer backorders, but you can tap "Notify me" on the product page and we'll email you the moment the item is back in stock.

A few items are stocked only in our US warehouse and can ship only within the US. When an item can't reach your country, we show "Notify me" instead of Add to Cart so you're never charged for something we can't deliver. Leave your email and we'll let you know when it's available in your region.

At checkout, enter your promo code into the “Gift card or discount code” box. One discount code applies per order.

KUVRD ships from North America. Our warehouses are in Toronto, Ontario and Chicago, Illinois. Canadian and international orders ship from Toronto; US orders ship from Chicago or Toronto depending on where the item is stocked.

US Shipping:

- Standard tracked shipping (3-7 business days): from $6 USD

- Free standard shipping on orders $100 USD and over.

Canada Shipping:

- Standard tracked shipping (2-8 business days): from $8 CAD

- Free standard shipping on orders $100 CAD and over. Remote northern territories ship at a flat rate and are not eligible for free shipping.

International Shipping:

- Rates vary by weight and destination. Your exact rate is shown at checkout.

- Standard tracked shipping: 5-15 business days, with most orders arriving within 10.

- Express tracked shipping: typically 4-8 business days.

Yes, we ship globally. International shipping rates and times vary based on destination and are shown at checkout.

Once your order is dispatched, you'll receive an email with tracking information. You can also see the status anytime under My Account.

Orders are processed within 1-2 business days (orders placed after 11 AM EST count from the next day). Then add the shipping time for your region: 3-7 business days in the US, 2-8 in Canada, 5-15 internationally. You'll receive a confirmation email with a tracking number as soon as your order ships.

If you're not available, the courier will leave a notice with instructions on how to retrieve your package or reschedule delivery. Any delivery issue must be reported within 15 days of the ship date so we can act on it with the carrier.

Yes, express shipping is available for an additional fee. Refer here to our shipping policy.

No surprises at the door: any applicable duties and import taxes are calculated and collected at checkout, so the total you see at checkout is the total you pay. If you return an item, those charges are refunded with it.

We want you to be fully satisfied with your KUVRD purchase. Unused items in their original condition can be returned within 15 days of delivery, and exchanged within 30 days. Sale items discounted 40% or more are final sale. Please allow 1-2 weeks for the return to be processed. Start your return from your account here.

Start a return request from your account here (Orders, select your order, Request return), or contact customer service and we'll set it up for you.

Returns are typically processed within 1-2 business days after we receive the item.

Yes, items in original condition can be exchanged within 30 days of receiving your purchase.

Refunds are processed back to the original payment method and typically appear within 7-10 business days. Duties or taxes collected at checkout on an international order are refunded with the item.

Please contact us right away via our contact page and we'll make it right.

Our keffiyehs are woven in our family-owned factory, founded by Jido Ahmed Al-Bulbul in Jericho, Palestine in 1958 and run by his sons in Jordan today. Apparel and accessories are crafted with artisans at the KUVRD Collective in Amman, creating training and employment for local women and refugees.

Use the size guide on the product page, or contact us and we'll help you choose.

Our items often get restocked. Tap "Notify me" on the product page to be alerted the moment an item returns.

Hand wash in cold water and air dry. Full care instructions are on each product page and product tag.

Heritage Points is our way of saying thank you for being part of the KUVRD family. Join free and get 500 points to start, then earn 5 points per $1 spent, plus bonus points for reviews, photos and your birthday. Points convert to discounts on future orders. See the full breakdown on our Rewards page.

Simply click on "Login" located at the top right of our website and follow the prompts. Creating an account automatically enrols you in Heritage Points.

Once you've created an account, you can access our loyalty program through the rewards widget on the bottom right of the website or on our Rewards page. Here, you'll be able to view your accumulated points and learn more about the benefits.

After logging into your account, go to the "Orders" section where you'll find a list of all your previous purchases.

Your points balance is shown in the rewards widget on the bottom right of the website once you're logged in, along with other loyalty program details.

Click on "Login" at the top right and select the "Forgot Password" option. Follow the instructions provided to reset your password.

Yes. A set share of every sale goes into the Karam by KUVRD fund, which has delivered twelve community projects since 2018 through our seven charity partners. See our Community Projects page for every project, dated and on the record.

Yes, we work with organisations, retailers and community groups. Visit our Wholesale page to get in touch.

We're online-first with no retail stores. Our KUVRD Collective workshop and showroom in Amman, Jordan welcomes visitors. We also attend and sponsor events through the year, so subscribe to our newsletter to stay up to date.

Product reviews can be left on individual product pages. For general feedback, contact us directly, we read everything.

Reach out via our contact page or email info@kuvrd.ca.

Absolutely. Sign up for our newsletter to stay updated.