F.A.Q
If you have any questions or concerns, Shoot us an email at:
Ordering and Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, KUVRD gift cards and Seezle.
What is Seezle?
Sezzle is a leading buy now, pay later tool, it allows you to split your entire online purchase into 4 interest-free payments, over 6 weeks with zero impact to your credit. You will see Sezzle listed on our product pages, and it will show as a payment option at checkout.
Sezzle is available only in CAD and USD currencies. Note that once you have completed your order using the Sezzle payment option, Sezzle handles all questions about instalments or payments. If you are a Sezzle customer you can log into your account at Sezzle.com.
Can I order a product that is 'Out of Stock'?
Currently, we don’t offer backorders for items out of stock. However, you can sign up to be notified when the item is back in stock.
How do I use a promo code?
At checkout, enter your promo code into the “Gift card or discount code” box.
Shipping and Delivery
How much do you charge for shipping?
US Shipping:
- Standard tracked shipping 3-7 business days: Starting at $8
- Express shipping: $25.
- Free standard shipping on orders over $125 USD.
Canada Shipping:
- Standard tracked shipping: calculated at checkout.
- Express shipping: $25.
- Free standard shipping on orders over $125 USD.
International Shipping:
- Rates vary depending on weight and shipment method. Exact details provided at checkout.
- Standard Economy tracked shipping: 4-22 business days.
- Express Tracked shipping: 2-7 business days.
Customs or import duties may apply depending on your country. These charges are the responsibility of the recipient.
*KUVRD is not responsible for any duty fees.
Do you offer international shipping?
Yes, we ship globally. International shipping rates and times vary based on destination.
How can I track my order?
Once your order is dispatched, you'll receive an email with tracking information.
When will my order arrive?
Orders placed by 3 PM EST (Mon-Fri) ship the same day and usually arrive in 2-3 business days. You'll receive a confirmation email with a tracking number.
What happens if I'm not available to receive my order?
If you're not available, the courier will leave a notice with instructions on how to retrieve your package or reschedule delivery.
Do you offer express shipping?
Yes, express shipping is available for an additional fee. Refer here to our shipping policy.
Are there any customs or import duties on international orders?
Customs or import duties may apply depending on your country. These charges are the responsibility of the recipient.
*KUVRD is not responsible for any duty fees.
Returns and Refunds
What is your return policy?
We want to ensure you are fully satisfied with your KUVRD purchased. You may return all non-used items, in their original condition within 14 days of receiving your purchase. Please allow 1-2 weeks for the return to be processed. Start your return process here.
How do I return an item?
Start a return request through our website here or contact customer service.
How long does it take to process a return?
Returns are typically processed within 1-2 business days after receiving the item.
Can I exchange an item?
Yes, items in original condition can be exchanged within 14 days of receiving your purchase.
How will I receive my refund?
Refunds are processed back to the original payment method and can take about 7-10 business days.
What if my item is damaged or faulty?
Please contact our customer service immediately for assistance here.
Customer Account and Heritage Points
What are the benefits of the KUVRD loyalty program: Heritage points?
Our loyalty program Heritage Points is our way of saying thank you for being a valued member of the KUVRD family. By joining, you'll earn points for every purchase, which can be redeemed for exclusive rewards, discounts, and special offers. Additionally, members will receive early access to new collections, special events, and more. For a detailed breakdown of all the loyalty program benefits and how to earn points, please visit the rewards widget on the bottom right of our website.
How do I create an account?
Simply click on "Login" located at the top right of our website or use the rewards widget on the bottom right. Follow the prompts to set up your account.
How do I access the loyalty program?
Once you've created an account, you can access our loyalty program through the rewards widget on the bottom right of the website. Here, you'll be able to view your accumulated reward points and learn more about our loyalty benefits.
How do I view my past orders?
After logging into your account, go to the "Orders" section where you'll find a list of all your previous purchases.
Where can I see my accumulated reward points?
Your reward points can be viewed via the rewards widget on the bottom right of the website. Simply click on the widget, and it will display your current points balance and other loyalty program details.
I forgot my account password. How do I reset it?
Click on "Login" at the top right and select the "Forgot Password" option. Follow the instructions provided to reset your password.
