FREQUENTLY ASKED QUESTION
Shipping & Processing
How long does it take to process my order?
Please allow 1-3 business until we process and ship your order. We take this processing time to make sure that we pack your order with care and accuracy. Business days exclude holidays and weekends. Please be aware that "pre-order" items are shipped on the date that is stated under the product description.
How long are shipping transit times?
Standard Canada: 2-7 business days
Express Canada: 1-3 business days
Standard USA: 3-6 business days
Express USA: 1-3 business days
International Standard: 4-28 business days
International Express: 1-7 business days
Estimate time of delivery is stated at checkout. Shipping transit times are only estimates and are not a guarantee as delays by couriers can happen that are out of our control.
Do you ship worldwide?
Yes, we ship all over the world! Shipping costs will apply and will be added at checkout before proceeding with the payment. KUVRD is not responsible for duties and taxes outside of North America.
What is a "pre-order" and when will it be shipped?
Pre-order means you are ordering an item in advance before it is ready. We state an item is a pre-order on the product description, a warning pop up, and also at checkout to best communicate this to our customer
Do you ship pre-orders and in-stock items together?
Yes - If your order has both pre-order and in-stock items, the order will be held until it can all be shipped together. If you want in-stock items before the pre-order is ready, please order separately in two separate orders as they will be shipped separately and shipping rates would apply for each order and shipment separately.
What can I do if I put the wrong shipping address?
If your items have not shipped please email us ASAP to have the address switched. However, if your item has shipped it will be returned back to our shipping facility. You will be responsible to cover the shipping cost to have the items reshipped out.
How do I contact KUVRD support?
Can I cancel or make a change to my order?
What is your return/exchange policy?
What payment methods do you accept?